How do I know my order is confirmed?

        We'll send you an email and SMS when we confirm your order. You can also check your My Orders page. Click 'Track Order' below to view your orders.

         Can I change my delivery address after I place an order?

         Currently, we don't allow to change address once the order is placed.

             Can I open and check the contents of my package before accepting delivery?

             Currently, this option is not available.

                 Why is the status on the courier's website different from My Orders?

                  The information in My Orders is accurate and up to date. We will send you an email and SMS whenever there is any update on your order.

                    Why is there a delivery date range?

                     The delivery date range allows you to prepare yourself to receive delivery within these dates. Once your item is dispatched, keep tracking it by clicking on 'Track' in My Orders. 

                          Which courier will deliver my item?

                          We use a network of trustworthy partners based on their speed to pick your item from the seller and deliver it to you.

                           Does Aplixa deliver to my location?

                       Enter your PIN code in the PIN code tool located on the item's information page. It will confirm if we deliver to your location.

                        How can I get my orders delivered faster?

                       Currently, we do not have faster delivery option available. However, we always try to deliver the order on or before the expected delivery date. 

                        Delivery was attempted but I was unavailable. What next?

                        Do not worry, Our courier will  try to attempt to deliver your order over next 2 days. In case you're unable to respond to our calls, you can submit your delivery preference on My Orders.

                         Can I schedule the delivery of my order per my availability?

                         Yes you can. Our courier will call you when your order is out for delivery. Please let him know if you wish to reschedule.

                         Do you ship internationally?

                         Currently we do not deliver items internationally.

                          Can I cancel my replacement request?

                          No problem. If you change your mind, you can refuse the pickup of your item.

                           What happens to undelivered orders?

                           We attempt delivery many times. If undelivered, we will initiate refund.